1. Introduction

Hoooola ("we", "our", or "us") is committed to protecting the privacy of our suppliers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our supplier portal.

2. Information We Collect

We collect information that you provide directly to us, including:

• Business name and contact information
• Email address and phone number
• Business registration documents
• Bank account and payment information
• Product information and inventory data
• Order and transaction history

3. How We Use Your Information

We use the information we collect to:

• Process and manage your supplier account
• Facilitate order fulfillment and payments
• Communicate with you about orders and platform updates
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure platform security

4. Information Sharing

We may share your information with:

• DTC (Direct-to-Consumer) stores that sell your products
• Payment processors for transaction handling
• Shipping carriers for order delivery
• Service providers who assist in our operations
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legal compliance, dispute resolution, and enforcement of our agreements.

7. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Export your data in a portable format

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and maintain session security. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@hoooola.com
Supplier Support: supplier-support@hoooola.com